Frequently Asked Questions

Below are the most frequently asked questions. If your question is not on this list, write us an e-mail or call us. The e-mail address and telephone number can be found in the CONTACT tab.

Question How long will the order fulfillment take?
AnswerThe order fulfillment time depends on the choice of the shipping method. We will send the product within a maximum of 4 business days. If you choose a dpd courier, a fedex courier, the time of reaching the addressee is usually 1 business day after the day of sending, while when choosing the courier by Polish post office 48 hours, the time of reaching the addressee is usually 2 business days. The time is counted from the moment of receiving the transfer for the purchase. After the order has shipped, we will inform you by e-mail.
Question How can I pay for an order?
Answer If you were not redirected to the payment page by selecting DotPay, Blik or Przelewy24 when ordering , you can also make a transfer. Account number: 68 1020 5558 0000 8502 3139 5345. Please provide the order number in the transfer title. You can also pick up the package in person and pay in cash on delivery. Pickup addresses: Podzamcze Piekoszówskie, ul. Źródlana 32, 26-065.
Question Can I return the purchased goods?
AnswerA return is possible within 14 working days of receiving the order. In this case, download the return form and send it to the following address: sklep@eko-point.pl
Question Can I exchange the purchased goods?
AnswerThe customer can exchange products. In this case, download the exchange form and send it to sklep@eko-point.pl. The price of a new product cannot be lower than the price of the ordered product.
Question Can I complaint purchased goods?
Answer
The customer may make a complaint about the product in the case of mechanical damage caused during transport or non-compliance of the contents of the shipment with the order. In this case, download the complaint form and send it to sklep@eko-point.pl. Within 14 business days, you will receive a response to the complaint you sent.